About Me and Creating this Website

About Me:

Hi there! Thank you for clicking on this post! My name is Kyle, and I wanted to talk a little more about who I am, my passions, and my drives. I have been in a customer service role for 6+ years and started getting more into IT back in 2020 and getting my A+ on June 30, 2021. I’ve grown up around tech all my life, being designated as the IT guy that family and friends would go to. I absolutely love learning about computers, systems, coding, and anything else I can really get technical with. I remember trying to use Cheat Engine back in the Adventure Quest days. Nowadays, i’m a huge homelab enthusiast, building my own server using Proxmox, destroying our home network and pushing what I can do and learn.

My Journey:

At least in the Tech Industry I was able to have a job working at a PC building company for almost a year:

• Started off as a customer service rep for the company. Taking calls, and triaging PC issues from not booting, to boot looping, and everythig in between.
• Because it was a smaller company, within a few months I was able to become the helpdesk supervisor
• I started the knowlegdge base there, establishing processes, consolidating knowledge, and working directly with both Builders and Testers to increase quality control
• I was overseeing a small team of customer service reps, handling escalations and running team meetings to discuss trends and to get ahead of potential problems
• After a few months I became the Hardware/Software Integration and System Administrator
• Being in this role I was able to have more freedom to start implementing changes company wide
• First thing I did was create a Nas Server for files to be shared across departments. There were two iterations I made, the first being a TrueNas Server, and the second being a Windows Server 2022
• This was the first time I was able to get experience using Windows Server, created domains, AD groups, users, password policies, network drives, etc.
• I ran into so many problems getting everything set up, but because of my drive and interest, I was able to get everything set up.
• I pushed for better networking in the building, and was able to get an old Dell managed switch
• The location for the switch was in the testing room, and I helped run ethernet lines throughout the building to about ~20 pcs spread throughout the building
• I created a script using powershell that would in order: Checking Administrator Privileges, Setting Wallpaper, Displaying WiFi Password, Opening Disk Management, Windows Activation, Gathering System Information, Formatting, Opening Test Applications, and Exiting after a key input
  These are just a few highlights from working there, and I definitley learned a lot, especially when it comes to hardware and my first hands on with server administration and understanding networking

Currently i’m contracted out to Venable LLP and came on as a Senior Tier 1 analyst:

• Honestly, there is so much that I do here its really hard to talk about EVERYTHING
• Having this opportunity though, i’ve been able to get experience in an Enterprise setting and get a chance to see and use a lot of different applications and how things operate in an IT environment.
• Since I wear many hats, i’ve been able to use:
  Splunk
  Okta Verify
  Cherwell
  SCCM for remoting in
  Powershell for pulling Group Memberships
  Citrix Workspace
  Cisco Secure Mobility Client (VPN)
  IManage
  Citrix Director
  Network Shares
  Microsoft Office
  and many more
  
  
• I help to train new team members on policies, procedures, SLA, ticketing best practices, escalation procedures, and overall asking for assistance.
• We deal with on average ~250 emails / calls a day and some tickets require several days of troubleshooting due to schedules.

What Drives Me:

Learning.
On a serious note, I do enjoy learning, problem solving, critical thinking, and bashing my head at a problem until I get it to work.

Building This Website

This website was created using Github Pages and What a Theme

Here is the original concept I was going for:




First, I absolutley love space, so I wanted to theme my website around space, stars, galaxies, anything related to that.
Up to the point of this here line, it has taken me a little over a week, getting everything to this point.
I definitely learned more about github with forking and branches. As well as what it takes to go into a website with themes, plugins, structure, coding, particles.js. (Originally was trying to have twinkling stars in the background) I am happy where this site is now, and being able to do blog posts about the things that i’m learning.

Thank you for taking the time to read this!!